Forwarding an Unlayer mailing from Outlook desktop makes a button unclickable within the email
T
Trude Smedbråten
1) Create a mailing with a sign up button, specifying a url to open.
2) Send the mailing and receive it in outlook desktop app. Button opens the right url at this stage.
3) Forward email to another receiver opening the email in gmail/outlook/any email client
--> observe that the button does no longer seem like a button, it is no longer working.
Tali Hawley
open
Tali Hawley
closed
Tali Hawley
This is an industry-wide issue that occurs because different email clients handle CSS in unique ways. When an email is forwarded, the original CSS can be stripped out or altered, which affects how it appears. To ensure you see emails as intended, we recommend viewing them directly.
Tali Hawley
Arnaud Lebrun: Please send the JSON you are using so we can investigate and try to replicate on our end to support@unlayer.com
Tali Hawley
Arnaud Lebrun: Thank you! I passed this along to someone on the technical team to test and try to replicate.
Tali Hawley
Arnaud Lebrun Quick update: So far, we have not been able to replicate this issue on our end. Can you confirm what version of Unlayer you are using?