Outlook in web browser showing white gaps | Voters

Outlook in web browser showing white gaps

under review

Sharon Liew

Stacking of images in the email template showing white gaps in accounts logging in for both Edge and Chrome browser across windows and mac users. Kindly assist to look into it urgently.

August 12, 2024

Tali Hawley

marked this post as

under review

Tali Hawley

marked this post as

more information needed

Khizar Tanveer

Hi Sharon,

Thank you for sharing the video. Can you share a templates JSON that is causing this issue, so we can test this out on our end?

Khizar Tanveer

Sharon Liew: Hi,

Unfortunately, we'll be needing the JSON so we can ensure that the HTML is not being changed after exporting it from the editor.

Khizar Tanveer

Sharon Liew: Hi Sharon,

Thank you for sharing the JSON. Let me check this with my team, and I'll get back to yo.

Khizar Tanveer

Sharon Liew: Hi,
I have reported the problem to our development team, who will investigate further. We will add the ticket to our queue, and our team will prioritize it based on its severity and impact. While we are committed to resolving issues as quickly as possible, we cannot guarantee an immediate fix. 
Once I receive an update, I will be sure to inform you. If you have any further questions or need assistance in the meantime, please do not hesitate to reach out.
Regards,
Khizar

Tali Hawley

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open

Tali Hawley

marked this post as

more information needed

Khizar Tanveer

Hi Sharon,
I hope you're doing well. This is Khizar from Unlayer.
Can you please share a video reproducing the issue, along with the steps you are using to push the HTML to the email client?