The Design Renders as Desktop when viewed on Mobile Gmail Client
complete
Wioleta Jednaka
Bruno Lemos I still have desktop version on gmail on ioS
Jared Slemp
I noticed this was marked complete but the bug is still there. The two column block does not stack in the Gmail or Outlook app on iPhone (see first screenshot). It stacks fine on the Apple Mail app (see second screenshot).
Bruno Lemos
Jared Slemp: make sure to use the
displayMode: "email"
in the config, and not "web". if that still doesn't fix it, please share the full "design/template json" and the full html you are sending.Jared Slemp
Bruno Lemos: thanks Bruno. We changed from displayMode: Web to displayMode: Email and that seems to have worked!
Looking much better on the mobile apps.
Will report back if we come across any more issues, but looks good so far.
Wioleta Jednaka
Steve Kolt I steal have this problem
the same messages on iphona and android
Bruno Lemos
Wioleta Jednaka: make sure to use
displayMode: "email"
in the config, and not "web". if that still doesn't fix it, please share the full "design/template json" and the full html you are sending.This post was marked as
complete
Jared Slemp
Not fixed for iPhone, I am still having the issue.
Jared Slemp
In the Gmail mobile app, the "hide on mobile" function works. So it recognizes its a mobile device, but 2 columns dont stack like it is a mobile device for whatever reason.
Jared Slemp
We are having the same issues.
We have embedded the Unlayer editor, and are using the design:updated callback to retrieve the html and JSON design, and then save them in a local database.
When sending an email, we simply use the html generated from the design:updated callback as the body of the email.
The issue we are having is that the email is not actively responsive to mobile devices for certain email clients (Gmail and Outlook are the 2 we have identified so far). I have attached 2 screenshots showing what the email looks like on the Apple mail app (text stacked on top of image, which is the 'mobile' view) and on the Gmail app (image and text side by side, which is the 'desktop' view).
Bruno Lemos
Jared Slemp: hello, the email timestamps in these two images are different. were they sent the exact same way? please share how do you use the generated html to send emails. what tool do you use? what steps do you take after copying the html until you send the email? thanks
edit: also, as said in the other comment, please make sure to use the
displayMode: "email"
in the config, and not "web". otherwise you will get this behavior.This post was marked as
in progress
A
Anjali Arya
I am also facing the same issue. Mobile preview is not rendering in mobile phones
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under review
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